FAQ

The GISAP is a multi-purpose indoor sports and aquatic facility located in Victoria Gozo. It offers a wide range of facilities including a multi-functional Olympic-sized pool, gyms, courts, and studios, serving both members and day visitors.

The Pavilion is located in Europe Street Victoria, Gozo.

Opening Hours:

Weekdays: 06:00 – 22:00 (Last pool entry: 21:00)

Saturday: 06:00 – 20:00 (Last pool entry: 19:00)

Sundays & Public Holidays: 08:00 – 18:00 (Last pool entry: 17:00)

Entry is allowed up to one hour before the end of the scheduled access window.

You can register for membership via the GISAP website or at the reception desk. Membership fees must be paid in full at the time of registration.

Membership options include monthly, quarterly, and annual plans. Yes, discounted rates are available for youth, students, persons with disabilities, seniors (60+), and families.

Yes, non-members can access specific facilities by booking directly at the reception. This will grant temporary access for the day to the specific facility. Non-members have a limit of one reservation per month.  To register a valid photo ID must be shown at the reception.

Visitors may access the multi-functional Olympic-sized pool, teaching pool, 30 m free‑swim zone, café lounge, and spectator areas. Members have access to additional areas like the gyms, climbing wall, studio classes, and paddle courts.

Rates vary by facility and are charged per 1 hour 45 minute session.

Fees must be paid at the time of booking or upon entry. Payment can be made at reception or through the GISAP website.

Yes. Sports Clubs benefit from reduced booking rates for most facilities.

Bookings can be made in person at reception or via the GISAP app. Payment is due at the time of booking.

Yes. Visitors cannot access member-only sessions or certain facilities unless a membership fee and an on-line booking have been registered. Last entry is 1 hour before access ends.

Yes. Users must shower before entering pools, wear suitable swimwear, and follow all hygiene instructions. Non-compliance may lead to ejection without refund.

All visitors using the facilities must have a valid QR code showing the membership (in case you are a member) and a QR code for the specific booking.

Yes. Attendance by spectators is permitted for designated events that are open to the public, provided seating capacity allows. Admitted spectators will be issued a colour-coded wristband for identification.

Children under 16 must be accompanied by a parent or guardian (maximum 6 minors per adult) or be part of a club.

A maximum of 60 swimmers may be in the pool at the same time, in line with crowd-density regulations. Disciplinary Measures & Appeals.

Only registered gymnasts, authorized coaches, and staff may enter the training hall. Spectators must remain outside the training area.

Yes. Emergency exits must remain unobstructed at all times.

Approved gymnastics attire must be worn. Loose items like jewellery and watches are not allowed. Outdoor shoes are prohibited on mats.

The use of mobile phones or other electronic devices during training is strictly prohibited.

No food or drinks are allowed, except water in sealed bottles.

All personal items must be stored in designated cubbies or lockers outside the training area.

All injuries, no matter how minor, must be reported to GISAP staff immediately.

No. Only trained and authorized individuals may use gymnastics equipment, and certain areas like the climbing wall require certified supervision.

Only staff or authorized coaches may adjust, move, or set up equipment.

Users must follow all posted rules, wear appropriate attire, and follow staff instructions. Hygiene and safety standards align with ISO 9001, ISO 45001, and ISO 20121.

The Centre Manager may ask you to leave the premises immediately. You may also be issued a temporary ban or administrative penalty.

Yes. Violations of conduct rules or unauthorized access may result in fines (up to €100), temporary bans, or loss of membership privileges.

Appeals must be lodged within 5 working days via the GISAP website. An Appeals Panel will review evidence and issue a decision within 7 calendar days.

The Appeals Panel includes the Centre Manager, an independent Duty Manager, and a Ministry observer. If unsatisfied, users may request a final review by the Ministry’s Sports Appeals Board, which will issue a binding decision within 14 days.

You can escalate the matter to the Ministry’s Sports Appeals Board, whose decision is binding and issued within 14 days.