Terms and Conditions

Issued July 2025

Registration & Sign‑In Protocol
1. Visitors must either purchase a membership and reserve facilities online or else book directly at the reception. Non-members will be granted temporary access for the day to the specific facility, and they have a limit of one reservation per month.
2. A government‑issued photo ID is required; details are recorded in the Visitor Log in compliance with GDPR.
3. Visitors will agree to these Terms and Conditions prior to reserving a facility and provide an emergency contact number.
4. All visitors using the facilities must have a valid QR code/digital Membership Card showing the membership (in case you are a member) and a QR code for the specific booking. Attendance by spectators is permitted for designated events that are open to the public, provided seating capacity allows. Admitted spectators will be issued a colour coded wristband for identification.
5. Visitors under 16 years must be accompanied by a parent or guardian (ratio: 1 adult per 6 minors).
Access Hours
1. Last entry is one hour before the end of the access window.
Permitted Activities
1. Visitors may use the multi-functional Olympic-sized pool, Teaching Pool, 30 m Free-Swim Zone, café lounge and spectator areas.
2. Rest of the facilities are restricted to Members.
Disclaimer and Liability Waiver
1. By entering and using the facilities of the Gozo Indoor Sports and Aquatic Pavilion, each visitor acknowledges and agrees to the below clauses.
2. Personal Responsibility: All individuals using the facilities do so at their own risk. You are responsible for your personal belongings, health, safety, and conduct while on the premises.
3. Liability for Damages: You are fully liable for any damage, whether accidental or intentional, caused to the facility, equipment, or any other property during your session. This includes damage caused by misuse or failure to follow staff instructions or posted guidelines.
4. Assumption of Risk: Participation in sports, fitness, and recreational activities involves inherent risks. By using the facility, you voluntarily assume all risks associated with these activities, including potential injury.
5. Indemnity Clause: You agree to indemnify and hold harmless the Gozo Indoor Sports and Aquatic Pavilion, its staff, management, and affiliates from any claims, costs, or liabilities arising from your use of the facilities or any damage you may cause.
6. By continuing to use this facility, you confirm that you have read, understood, and accepted the terms of this disclaimer.
Olympic Pool Usage Disclaimer
1. All attendees and users of the Olympic swimming pool at the Gozo Indoor Sports and Aquatic Pavilion are required to acknowledge and adhere to the following clauses.
2. Visitors must comply with all pool hygiene rules (shower before entry, appropriate swimwear) and instructions from lifeguards.
3. Visitors must vacate the water 10 minutes before session end to allow turnover and water‑quality checks.
4. GISAP reserves the right to cap visitor numbers at 60 simultaneous swimmers in line with ISO 20121 crowd‑density guidelines.
5. Mandatory Lifeguard Requirement: It is the sole responsibility of the individual or group booking the Olympic pool to ensure that a certified lifeguard is present during the entire duration of their session.
6. Lifeguard Arrangement and Cost: The attendee is responsible for arranging and covering all costs associated with securing a qualified lifeguard till 30th September 2025. Gozo Indoor Sports and Aquatic Pavilion will start providing lifeguard services free of charge with effect from 1st October 2025.
7. No Lifeguard, No Use Policy: Use of the Olympic pool without a lifeguard present is strictly prohibited. Any unauthorized use of the pool may result in immediate termination of the session and possible suspension of future booking privileges.
8. Assumption of Risk: All users understand and accept the risks associated with swimming and water activities. Gozo Indoor Sports and Aquatic Pavilion is not liable for any injuries, incidents, or accidents occurring in the Olympic pool during privately booked sessions without an on-site certified lifeguard.
9. By booking and using the Olympic pool, each visitor agrees to comply fully with this policy and assume all related responsibilities and liabilities.
Bookings Disclaimer
1. The management of the Gozo Indoor Sports and Aquatic Pavilion reserves the right to amend or cancel any bookings under the following conditions.
2. Priority Bookings: In the event that certain activities are deemed of high importance by the management team, such reservations will take precedence over existing bookings.
3. Booking Cancellation: Any existing reservation may be rescheduled or cancelled to accommodate priority bookings. While every effort will be made to provide advance notice and offer alternative arrangements, the Pavilion reserves the right to make such changes at its discretion.
4. No Liability for Changes: The Pavilion is not liable for any inconvenience, cost, or loss incurred due to changes or cancellations resulting from priority bookings.
5. By making a booking, attendees acknowledge and accept this condition as part of the facility’s terms of use.
Conduct & Safety Terms
1. Any breach of rules may result in immediate ejection without refund and/or a temporary ban of up to 30 days.
2. Enforcement Notice Protocol. Incident logged will be sent via email.
Right to Contest Disciplinary Action
1. Any Member or Visitor who receives an ejection, booking penalty or temporary ban may lodge an appeal within 5 working days via the GISAP App or reception kiosk.
2. Appeals Panel Composition. The panel comprises the Centre Manager (chair), the Duty Manager not involved in the incident, and a Ministry observer.
3. Evidence & Timeline. CCTV footage, access-control logs and written statements are reviewed; a decision is issued within 7 calendar days and communicated by e-mail.
  Possible Outcomes:
  1. Penalty upheld.
  2. Penalty reduced/overturned.
  3. Incident escalated to Ministry Legal Office if severe.
  4. Final Escalation. Where a user disputes the panel’s decision, a second-level review may be requested to the Ministry’s Sports Appeals Board (decision within 14 days, binding).